Is there an address where I can complain about the binary options platform OPTION500 and a legal form that I can send to them to ask my 12,598 Euro back?
Money is on my account but can not withdrawal anything , please help
Since Option500 is not a legal binary options broker, and is not regulated by any government agency the best thing to do is speak with your bank or credit card company about filing a chargeback request.
You can read more about that see here.
Hire a refund solution professional, going legal is just gonna waste your money and your time. Trust me I tried.
I feel for you my friend, i too have had similar problems with these unregulated brokers but after several months I was able to get my investment back thanks to the lawsuit I filed against them.